Privacy Policy

Summon Inc. d/b/a Fleet Monster

Effective Date: January 8, 2026

Last Updated: January 8, 2026

Summon Inc., doing business as Fleet Monster (“Fleet Monster,” “Company,” “we,” “us,” or “our”), provides a cloud-based software-as-a-service platform designed to support garage, valet, parking, detailing, and vehicle service businesses in managing work orders, operational workflows, and customer communications (the “Services”).

This Privacy Policy describes how personal information is collected, processed, stored, disclosed, and protected in connection with the Services and explains the respective rights and responsibilities of Fleet Monster, its business customers, and end users.

This Privacy Policy applies to:

• The website located at https://fleet.monster
• All Fleet Monster applications
• All communications sent from Fleet Monster domains, including:
  • Email sent from noreply@fleet.monster
  • SMS messages
  • Other electronic notifications

1. Legal Roles and Allocation of Responsibility

Fleet Monster processes personal information in multiple legally distinct capacities depending on the nature of the interaction and the type of data involved.

1.1 Fleet Monster as Data Processor / Service Provider

When a garage, valet, parking, or vehicle service business (each, an “Operator”) uses the Services to manage its own customers, Fleet Monster acts solely as a data processor and service provider on behalf of that Operator.

In this context, the Operator is the data controller and determines the purposes and means of processing personal information. Fleet Monster processes personal information only pursuant to the Operator’s instructions and does not determine the content, timing, recipients, or legal basis for communications sent to end customers.

Fleet Monster has no independent relationship with the end customers of Operators and does not use such information for its own commercial purposes.

1.2 Fleet Monster as Data Controller

Fleet Monster acts as a data controller with respect to personal information collected for its own business purposes, including information relating to Operator account owners and authorized users, billing and subscription administration, sales, onboarding, customer support, website visitors, compliance, security, and fraud prevention.

2. Categories of Personal Information

2.1 Personal Information Processed on Behalf of Operators

Depending on how an Operator configures and uses the Services, Fleet Monster may process personal information on the Operator's behalf, including:

• Identifying information
• Contact information
• Vehicle information
• Work order and appointment details
• Transactional records
• Service status updates
• Timestamps
• Communications content generated by Operator workflows

Fleet Monster processes this information solely to provide the Services and strictly in accordance with the Operator’s instructions.

2.2 Personal Information Collected Directly by Fleet Monster

Fleet Monster may collect personal information directly from individuals interacting with the Company, including:

• Names
• Business names
• Job titles
• Email addresses
• Phone numbers
• Account credentials
• Billing information
• Subscription details
• Payment metadata processed by third-party processors
• Support correspondence
• Website usage data

3. Sources of Information

Personal information processed by Fleet Monster may originate from:

• Operators and their authorized users
• End customers of Operators via Operator-entered data
• Direct interactions with Fleet Monster
• Automated collection through the website and applications
• Third-party integrations authorized by Operators

4. Purpose of Processing

Fleet Monster processes personal information for purposes including:

• Providing, maintaining, and operating the Services
• Facilitating work orders and operational workflows
• Delivering transactional communications on behalf of Operators
• Managing Operator accounts and subscriptions
• Processing payments
• Providing customer support
• Improving functionality and performance
• Ensuring security and fraud prevention
• Complying with legal obligations

Fleet Monster does not use personal information processed on behalf of Operators for advertising, marketing, or profiling.

5. Communications and Messaging

5.1 Communications Sent on Behalf of Operators

The Services enable Operators to send transactional communications to their customers, including:

• Service updates
• Vehicle readiness notifications
• Pickup instructions
• Appointment confirmations
• Transactional receipts

These communications are triggered by Operator activity or configuration, sent according to Operator-defined workflows, delivered using third-party messaging providers including Twilio, and sent solely on behalf of the Operator.

Operators are solely responsible for ensuring compliance with all applicable laws governing such communications.

5.2 Communications Sent by Fleet Monster

Fleet Monster may send communications directly to Operators for business-related purposes, including:

• Account administration
• Billing notices
• Security alerts
• Service updates
• Legal notifications

6. SMS, Email, and Messaging Compliance

Fleet Monster does not independently collect or verify consent from end customers for SMS or email communications sent on behalf of Operators.

Operators represent and warrant that they have obtained all legally required consents, permissions, and authorizations prior to initiating communications through the Services, including under:

• The Telephone Consumer Protection Act (TCPA)
• The CAN-SPAM Act
• Applicable state laws

Fleet Monster reserves the right to monitor messaging usage and to suspend, restrict, or terminate messaging capabilities if misuse, spam, or non-compliance is reasonably suspected.

7. Disclosure of Personal Information

Fleet Monster may disclose personal information:

• To service providers and sub-processors that perform services on our behalf
• To comply with legal obligations
• To protect the rights, safety, or property of Fleet Monster or others
• In connection with a corporate transaction such as a merger or acquisition

Fleet Monster does not sell personal information.

8. Service Providers and Sub-Processors

Fleet Monster uses third-party service providers to support the Services, including:

• Twilio for SMS delivery
• Cloud hosting and infrastructure providers
• Email delivery providers
• Payment processors
• Analytics providers
• Monitoring tools

All service providers are contractually obligated to safeguard personal information and process it only for authorized purposes.

9. Data Retention

Personal information processed on behalf of Operators is retained only for the duration necessary to provide the Services and in accordance with contractual obligations.

Personal information controlled by Fleet Monster is retained for as long as reasonably necessary to fulfill operational, legal, accounting, and compliance requirements.

10. Data Security

Fleet Monster maintains administrative, technical, and organizational measures designed to protect personal information, including:

• Access controls
• Encryption in transit where applicable
• Logging
• Monitoring
• Incident response procedures

No method of transmission or storage is completely secure.

11. Geographic Scope

The Services are offered exclusively within the United States, and personal information is processed in accordance with U.S. law.

12. Individual Rights

End customers of Operators should direct any requests regarding their personal information to the relevant Operator. Individuals who interact directly with Fleet Monster may request access, correction, or deletion of personal information controlled by Fleet Monster, subject to applicable law.

13. Children's Privacy

The Services are not intended for individuals under 18 years of age. Fleet Monster does not knowingly collect personal information from children.

14. Changes to This Privacy Policy

Fleet Monster may update this Privacy Policy from time to time. Updates will be posted on the website with a revised effective date.

Continued use of the Services after changes become effective constitutes acceptance of the revised policy.

15. Contact Information