Work Order Management
Create, track, and manage work orders for vehicle maintenance and repairs. Keep your fleet in top condition with organized maintenance workflows, payment processing, and comprehensive order tracking.
How Work Orders Work
Work orders represent service orders for products and services. They track sales to customers, including payment processing, order items, status management, and automatic service booking creation.
- Add multiple products/services
- Apply discount coupons
- Multiple payment methods
- Auto-create service bookings
- Link bookings to orders
- Track service completion
- Status tracking
- Refunds & voids
- Activity logs
For Operators: Creating & Managing Work Orders
As an operator, you can create work orders, add multiple items, process payments, and manage the complete order lifecycle from your dashboard.
- 1Select Customer
Choose the customer from your customer database
- 2Add Items
Add products or services with quantities and prices
- 3Apply Discounts (Optional)
Enter coupon codes to apply percentage or fixed discounts
- 4Select Payment Method
Choose credit card or cash payment
- 5Process Payment
Complete payment and create the work order
- Credit Card
Secure payment processing via Stripe with automatic status updates
- Cash
Mark as completed immediately with cash payment tracking
Order Management
- View all orders in list or kanban view
- Search and filter by customer, status, or date
- View detailed order information and items
- Update order status and notes
Payment & Refunds
- Process full or partial refunds
- Void orders before completion
- View payment history and transactions
- Generate receipts and invoices
Order Statuses & Lifecycle
Work orders progress through different statuses based on payment processing and order completion.
Notifications & Alerts
Stay informed about work order activity with multi-channel notifications for both operators and customers.
- Order Created
When a new work order is created
- Order In Progress
When order status changes to in progress
- Payment Received
When payment is successfully processed
- Payment Failed
When payment processing fails
- Refund Processed
When an order is refunded
All organization members receive notifications. Configure preferences in Settings.
- Order Confirmation
When their work order is created
- Order In Progress
When their order status changes to in progress
- Payment Receipt
Email receipt after successful payment
- Order Updates
Notifications when order status changes
- Refund Confirmation
When a refund is processed
Customers can manage notification preferences in their account settings.
Key Features
Everything you need to manage service orders efficiently.
Ready to Streamline Your Work Orders?
Join operators who are managing their service orders efficiently with our comprehensive work order management system.
Powered by
