Customer Notifications
Keep customers informed with automated email and SMS notifications. Send booking confirmations, reminders, and real-time updates via their preferred channel with multi-channel notification support.
How Notifications Work
Our multi-channel notification system automatically sends in-app, email, and SMS notifications to keep both operators and customers informed about important events and updates.
- Real-time updates
- Notification center
- Clickable links
- HTML email templates
- User preferences
- Reliable delivery
- Instant delivery
- Opt-in required
- User preferences
Notification Types
Comprehensive notification coverage for all important events in your business operations.
- Order Created
When a new work order is created
- Order In Progress
When order status changes to in progress
- Order Completed
When work order is completed
- Payment Received
When payment is successfully processed
- Refund Processed
When an order is refunded
- Booking Request
When a new booking is created
- Booking Confirmation
When booking is confirmed
- Booking Completed
When service is completed
- Booking Cancelled
When a booking is cancelled
- Booking Reminders
Reminders before upcoming bookings
- Payment Received
When payment is successfully processed
- Refund Processed
When a refund is processed
- Subscription Activated
When subscription becomes active
- Subscription Updated
When subscription details change
- Subscription Cancelled
When subscription is cancelled
- Payment Failed
When subscription payment fails
Notification Preferences
Users have full control over which notifications they receive through customizable preferences.
- Email Preferences
Enable/disable specific email notification types
- SMS Preferences
Opt-in required for SMS notifications (default: disabled)
- In-App Notifications
Currently sent to all users (future: user preferences)
- Granular Control
Control each notification type individually
- Member Notifications
All organization members receive notifications
- Customer Notifications
Customers receive notifications if they have user accounts
- Non-Blocking
Notifications sent asynchronously without blocking operations
- Error Handling
Graceful error handling with logging
Key Features
Everything you need to keep customers and team members informed.
Ready to Keep Everyone Informed?
Join operators who are keeping customers and team members informed with automated multi-channel notifications.